Careers at CIA

Account Manager

Looking for a career?

How about a unique opportunity with a leading Independent Insurance Agency?

Combined Insurance Agencies of St. Joseph, Michigan has an opening for an energetic professional willing to learn the insurance business and rapidly climb the proverbial ladder.

The position: Account Manager

If you are a people person, can act as a go-between for different parties, are willing to take the extra step to find the right solution and are driven to deliver total client satisfaction, this is the right opportunity for you!

Plus, it is a great way to get your foot into the door of a dynamic industry in an agency with lots of growth opportunities.


Position Duties:

  • Service assigned accounts by collecting, processing and distributing information to clients and agents
  • Serve as the primary contact for clients, listening to customer needs and developing solutions to ensure clients have the proper coverage.
  • Work with clients and agents to update and audit accounts.
  • Update and maintain files, databases, and contact lists.
  • Send, receive, and file paperwork and forms and complete associated administrative tasks. 

Knowledge, Skills and Abilities
Must be able to interact well with people. Be able to demonstrate effective presentation skills through verbal and written communications. Must demonstrate attention to detail, high efficiency and accurate processing. Willing to “go above and beyond” to assist customers, agents and co-workers. 

Other Requirements
Stay informed of industry requirements or policy changes enforced by carriers. Ability to use personal computer, calculator, agency automation system and proficiency in various software programs.

To Apply: Send cover letter, resume and the answers to the questions below email to

Please answer the following questions, replies with resumes and cover letters only attached will not be considered.

1). You have a list of 23 processing tasks to be completed. The receptionist just transferred a billing question phone call to you. An Account Manager with a pressing deadline needs to talk to you right away and the President of the company just sent you an e-mail about a quote he needs by tomorrow. How do you prioritize?

2). You received a phone call from a customer with a detailed question regarding their Auto Insurance Policy. You do not have an immediate answer, how would you handle this situation? What do you tell the customer?